Setup

To start enjoying eSimFLAG plans, you first need to install our eSIM on your mobile. There are several ways to do this, and we will walk you through the process step by step depending on the device you use. Installation is quick and easy, hassle-free.

How to install the eSIM in my iPhone

How to install the eSIM in my Android

Don't worry, it can happen. We recommend that you follow these steps before trying again:

How to install the eSIM using a QR code in my iPhone

How to install the eSIM using a QR code in my Android

Still having problems? We're here to help:

Would you prefer to do it manually? You can also install your eSIM manually:

How to install the eSIM manuallyh in my iPhone

How to install the eSIM manuallyh in my Android

Still having problems? We're here to help:

1. Contact us via WhatsApp or chat with us online.
2. Select 'I am already a customer' > 'How do I start using the eSIM' and choose your operating system.
3. If you need us to, we'll assign you a person who will help you step by step.

Connecting should be easy, and if it's not, we'll make it easy for you.

Before travelling: install your eSIM. To avoid last-minute complications, we recommend installing it right after you have purchased it. All you need is the QR code that we sent you by email or follow the instructions to activate it manually. That way, everything will be ready before you arrive at your destination.

During the flight or when you arrive: set up your mobile in a few simple steps, depending on your device: Android (Samsung):

iPhone (iOS):

1. Go to Settings > Mobile Data and check that the eSIM is active.
2. Select your eSIM from eSimFLAG as the data line.
3. Under Options, enable data roaming.

Android (Samsung example):

1. Go to Settings > Connections > SIM Manager and make sure your eSIM is active
2. Under Mobile Data, select your eSIM from eSimFLAG
3. Under Mobile Networks, enable data roaming.

If 10 minutes after arriving at your destination the plan has not activated and you have no internet connection, we recommend following these steps:

- Restart your phone

- Make sure your phone’s operating system is up to date

- If you still don’t have a connection, it’s possible that your phone is not automatically detecting the APN to connect to the network. Below we explain how to set it up easily and quickly:

1. Go to Settings and select "Connections"
2. In this menu, select "Mobile Networks"
3. Next, select "Access Point Names"
4. Tap the "+" symbol to add a new access point
5. On this screen, select the fields "Name" and "APN" and replace them with the following details:
6. Name: eSimFLAG
7. APN: eSimFLAG

If you still can’t connect, contact our Customer Service so we can assist you.

We'll send you a free text message the first time you connect, confirming that your plan is up and running. You'll also receive another free text message when you have 24 hours left on your plan.