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Frequently Asked Questions
Is my mobile compatible?
How do I install the eSIM?
When does the eSIM activate?
How do I add days to my plan?
Can I keep my mobile number?
Compatibility
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How do I know if my mobile is compatible with an eSIM?
What do I do if my mobile is not compatible?
Startup
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How do I install the eSIM?
I can't scan the QR code
How is my eSIM activated?
What if the eSIM doesn't activate?
How do I know if my eSIM has been activated?
Internet Connection
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I don't have internet connection
My eSIM doesn't activate automatically
My connection is slow or sometimes doesn't work
How do I add internet connection days?
If my eSIM doesn't work, do I get a refund?
Data Plans
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How many GB do I need?
How do I add days to my plan?
What happens if I have multiple plans for the same country?
I don't want the next plan to activate yet
How many plans can I add to one eSIM?
Purchase, Payment, and Promotions
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Where can I buy an eSIM or plans?
Where can I find my invoice?
I can't complete the payment
My discount code doesn't work
In what cases can I request a refund?
General Functionality
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Can I keep my mobile number?
Does my eSIM activate automatically?
Can I recharge my eSIM?
How long does my eSIM last?
How do I identify my eSimFLAG?
What happens if I change my mobile?
What happens if I uninstall the eSIM?
How do I access my account?
Can I use my eSIM at any destination?
Do you have doubts?
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