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Frequently asked questions
Is my mobile phone compatible?
How do I install the eSIM?
When does my eSIM activate?
How do I add days to my plan?
Can I keep my mobile number?
What is a multi-destination eSIM?
What is an eSIM and how does it work?
Compatibility
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How do I know if my mobile is compatible with an eSIM?
How do I know if my provider has restricted my mobile phone?
What do I do if my mobile phone is not compatible?
Getting started
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How do I install the eSIM?
I can't scan the QR code
How do I activate my eSIM?
What if the eSIM doesn't activate?
How do I know if my eSIM has been activated?
Connecting to the internet
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I don't have an internet connection.
My eSIM has not activated automatically
My connection is slow or sometimes doesn't work
How do I add days of internet connection?
If my eSIM doesn't work, will I get my money back?
Does my eSIM work on cruise ships and boats?
How can I avoid roaming charges with my usual mobile phone network? What is the difference between an international eSIM and roaming?
Data plans
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How many gigabytes do I need?
How do I add days to my plan?
What happens if I have several plans for the same country?
Don't you want the next plan to be activated yet?
How many plans can I add to an eSIM?
How long do I have to use a plan?
Does the eSIM include unlimited data?
What is the fair use policy?
Buy, Payment, and Promotions
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Where can I buy an eSIM or data plans?
Where can I find my bill?
I can't complete the payment
My discount code isn't working
Under what circumstances can I request a refund?
I purchased an eSIM, but I haven't received it. What should I do?
How it works
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Can I keep my mobile number?
How long does it take to activate my eSIM?
Can I top up my eSIM?
How long does my eSIM last?
How do I identify my eSimFLAG?
What happens if I change my mobile phone?
What happens if I uninstall the eSIM?
How can I get into my account?
Can I use my eSIM anywhere?
Can I share my internet connection with other devices using my eSIM?
When do the days of my plan start?
What is a multi-destination eSIM?
Can I use WhatsApp and still receive calls on my regular number?
What should I do if I've forgotten my account password?
Is customer support available 24/7?
What is an eSIM and how does it work?
In which countries and destinations does the eSimFLAG eSIM work?
Do you have any questions?
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