Purchase, payment and promotions

If this is your first time, you can register before completing your purchase or continue as a guest without creating an account. If you already have an account, you can go to Your eSIM and top it up.

You can pay quickly and securely with the payment methods available on eSimFLAG.

Before completing your purchase, make sure your mobile phone is eSIM compatible. Check whether your device is compatible here

You can easily see and download your bills from your customer area. To do this, either log in or register. If you'd prefer us to help you, write to us! We're here for you.

How can you download your bill?

1. Log in with your email and password from the app or the web.
2. Go to Your purchases > Order details
3. Click on the purchase you want to check.
4. Select 'View receipt' or 'Request bill' to download the PDF.

Would you prefer us to send it to you directly? Get in touch with us through our chat or via WhatsApp. We are available 24/7!

Here are some quick steps you can follow:

1. Check your card details
2. Make sure the number, expiry date and security code (CVV) are entered correctly.
3. Check with your bank.
4. Your bank may be blocking the purchase. Check if you have received a payment authorisation notification before trying again.
5. Check if your card allows international payments
6. Some banks need this to be activated manually. You can confirm this with your bank.
7. Sometimes the bank takes a little longer to process the payment.
8. If you still have a problem after a few minutes, try another payment method.

If your discount code isn't working, it may be linked to a personalised link or a webpage from a partner company.

If your code is in a personalised link, but you're having trouble applying it, here are some steps that might help:

1. Go back to the email or page where you got the information.
2. Click directly on the link, instead of copying the code.
3. Click directly on the link, instead of copying the code.
4. If you can't see the discount, try opening the link in an incognito window or another browser.
5. Remember that the code only works if you make the purchase directly from that link.

If you received a separate discount code, follow these steps to apply it:

1. Copy the code you were provided with.
2. Go to our purchase website or log in to your private area.
3. In the payment process, select the 'Add voucher' option, paste the code and click 'Apply'.
4. Make sure the discount has been applied before completing the payment.

If you still have questions, feel free to connect to our chat or write to us on WhatsApp. We are available 24/7 to help you with whatever you need.

You haven't activated your eSIM yet.

You've changed your mind about your trip.

Your device is not compatible.

You had a technical problem and couldn't use the service.

We'll take care of the process. Just follow these steps:

1. Start a WhatsApp conversation or connect to the web chat.
2. Select 'I am already a customer' > 'Request a refund'.
3. We will assign you an agent to help you.
4. We will only need your email, order number and the reason for the request.

When will you receive the refund?

You will receive a refund via the same payment method you used for the purchase. Once processed, you will receive the amount within 5 to 10 working days.