How it works

Can I keep my mobile number?

With the eSIM from eSimFLAG, you don't have to worry about changing your number. Enjoy unlimited data and keep your phone number. Stay in touch with your friends and family through your favourite apps like WhatsApp or Telegram, without interruptions!

Ready to stay connected?

How long does it take to activate my eSIM?

Once you have installed your eSIM from eSimFLAG and configured your mobile phone, the plan will be activated automatically when you arrive at your destination. You can then enjoy unlimited data for the number of days you have contracted on your plan. If you have any questions, you can find more information at 'Help' > 'When will my eSIM be activated?' .

Can I top up my eSIM?

Yes! With eSimFLAG, you can keep using your eSIM hassle-free. You just need to extend your plan for that destination or buy additional plans from your Customer Area.

For example, if you already have a 5-day plan for Germany, just locate your eSIM in the Customer Area and click on 'Buy plan' to add more days or plans for other countries.

How long does my eSIM last?

The eSIM that you install on your mobile phone does not expire. You can reuse it as many times as you like by adding new plans, without having to install a new eSIM each time. Just go to your Customer Area, choose your eSIM in the 'Your eSIMs' section and click on 'Buy plan'.

Is the eSIM on another device? No problem. If you buy a plan for that eSIM, it will be activated on the device where it is currently installed (for example, if a family member has it).

Do you want a new eSIM? You can do that too: Just buy one from the public area (without logging in) and a new eSIM will be generated.

How do I identify my eSimFLAG?

Your eSIM is recognised by a unique number called ICCID (18 to 22 digits). You can check this in two places:

  • In your Customer Area > Your eSIMs > eSIM #xx > View details
  • In your mobile phone settings: there you can also see the ICCID for each line.

A tip to make sure you don't get confused? On almost all devices you can rename your eSIM. We recommend changing the name to something recognisable like eSimFLAG. That way you can easily identify it whenever you need it.

What happens if I change my mobile phone?

Once you install your eSIM, it is associated with that device and cannot be moved to another one without incurring an additional cost. You can use this eSIM to add any new plans you purchase until you change your mobile phone again.

What happens if I uninstall the eSIM?

Most eSIMs can only be installed once. For this reason, we recommend that you do not delete it from your device, unless absolutely necessary.

Do you need more information about your eSIM? You can identify it easily in your mobile's settings. Click on the arrow next to the name of the eSIM and you will see:

The ICCID, which is the unique number that identifies your eSIM

This way you'll know exactly which one it is, without the risk of accidentally deleting it.

How can I get into my account?

If you've already registered but have forgotten your password, don't worry. Just go to the 'Forgotten your password?' section when trying to log in. We'll send you an email with a link so you can reset it quickly.

Can I use my eSIM anywhere?

Our eSIM works in many countries and regions around the world. To check if your destination is included, just check our list of available countries.

Do you have any questions? If you don't know which plan to choose or how many days you need, send us a message. We're here to help you find what best suits your trip, hassle-free.

Can I share my internet connection with other devices using my eSIM?

Yes. With eSimFLAG you can use your mobile phone as a hotspot and share your unlimited data with other devices, including laptops, tablets and other mobile phones.

iPhone

  • Go to Settings > Mobile data > Personal hotspot.
  • Enable "Allow others to connect".

Android

  • Go to Settings > Connections or Mobile networks.
  • Activate "WiFi Zone", "Mobile Hotspot" or "Personal Hotspot" (the name varies with different manufacturers).
  • You can share the connection just like you do with your regular plan.

When do the days of my plan start?

Your plan's days start counting when your international eSIM first connects to a compatible network at your destination.

Purchasing and installing the eSIM does not activate the days.

What is a multi-destination eSIM?

With eSimFLAG you don't need to install a new eSIM every time you travel.

You can reuse your eSIM by going to your Customer Area and adding new plans for different countries or destinations.

  • All you have to do is:
  • Go to "Your eSIMs".
  • Select the eSIM you want to use.
  • Click "Recharge".-
  • Choose the new destination.
  • Proceed to payment.

This way you'll have unlimited data when you travel, whenever you need it, and no roaming charges.

Can I use WhatsApp and still receive calls on my regular number?

Yes. The international eSIM from eSimFLAG is used for mobile data and apps like Whatsapp (including Whatsapp calls), and you keep your usual number for calls and SMS.

We recommend turning off data roaming on your primary mobile network to avoid potential roaming charges.

What should I do if I've forgotten my account password?

If you have forgotten your password:

  • Go to the login screen.
  • Select "Forgotten your password?"
  • Enter your email address.
  • You will receive an email with instructions for creating a new password.

Is customer support available 24/7?

Yes. Our customer support team is available 24 hours a day, 7 days a week, via WhatsApp and web chat to help you with any queries or issues related to the service and your eSIM.

What is an eSIM and how does it work?

An eSIM is a digital version of a traditional SIM card that is already built into many compatible devices. It works just like a physical SIM, but you don't have to insert a card into your mobile phone.

Once you've completed your purchase, you'll instantly receive a QR code to install your international eSIM in just a few minutes and you'll be able to enjoy unlimited data at your destination.

Advantages of an international eSIM:

  • Quick and easy installation, with no waiting for physical shipments.
  • Ideal for travelling, as you can get connected at your destination without changing your SIM card.
  • You keep your usual number, and you use eSimFLAG's unlimited data.
  • More convenient and secure, as there's no physical SIM card to lose or damage.
  • Reduced environmental impact, as there is no plastic or packaging.

In which countries and destinations does the eSimFLAG eSIM work?

The eSimFLAG international eSIM gives you unlimited data in over 170 destinations worldwide. Our most popular destinations include the United States, Spain, Türkiye and the United Kingdom. We also offer regional plans, such as our Europe Plan, so you can travel across more than 30 European countries with ease.