By accepting these Terms of Use, the TELEFÓNICA MÓVILES ESPAÑA, SAU (hereinafter "eSimFLAG") Customer accepts the "WhatsApp" platform, a service provided by WhatsApp Ireland Limited, as eSimFLAG's customer service channel.
This channel enables communication between:
- The Customer and eSimFLAG and does not replace the usual eSimFLAG Customer Service channels indicated in the General and/or Specific Terms and Conditions of the products and services that the Customer has contracted with eSimFLAG.
- Individuals who are not eSimFLAG customers, who contact eSimFLAG through this channel or who need assistance in completing their contract with eSimFLAG (hereinafter, "Non-Customers").
Mobile Internet access is required to use this channel. In addition, the Customer must have a WhatsApp account, for which they must have previously accepted the Terms of Use and Privacy Policy in force at all times on this platform. The customer must request assistance from eSimFLAG through this channel, first accepting these Terms of Use. Once accepted, the Customer may use it as a way to get in touch to sort out any questions or issues, as well as for any other queries related to our products and services. The Customer is informed that, if they think it's a good idea, they can block communications with eSimFLAG through this channel through the features available on WhatsApp. You may also ask eSimFLAG to stop contacting you via this channel through the channel itself.
Without prejudice to the conditions established by WhatsApp, eSimFLAG informs you that:
If you are a Customer, your data will be processed in accordance with the eSimFLAG Privacy Policy.
If you are a Non-Customer, your data will be processed in order to respond to your enquiries.
The basic information is set out in this clause. The full content of this clause can be consulted on the website https://www.esimflag.com/en/privacy-policy or by sending an email to help@esimflag.com and/or via the chat service provided for this purpose on the website.
At eSimFlag, we will process Customer data (to provide the contracted Service), with the intention of offering you our best service and the highest quality product, all in accordance with the terms set out in the Privacy Policy. The personal data necessary to execute the contract that the Customer provides when registering, together with the data obtained when providing the Service, as well as through customer service and marketing channels, will be included in computerised personal data files owned by eSimFlag.
If you are not yet an eSimFlag customer, we will process your data to provide you with the information you request through our customer service channels. Any personal data necessary to provide the service that the potential customer supplies in this document will be included in computerised personal data files owned by eSimFlag. In addition to the processing outlined in the privacy policy, by accepting these terms of use for the Service, the eSimFlag customer is informed and authorises eSimFlag to specifically process their identification data, commercial information, economic, financial and insurance data, transactions, traffic and billing data, as well as data relating to the purchase of products and services by the customer, all of which is necessary to execute the contract and provide the Service. eSimFlag may, on the other hand, commission trusted suppliers to process data in connection with any of the purposes indicated in the Privacy Policy. The updated list of these providers, as well as those who carry out international data transfers in the exercise of their duties, is included in the Policy published at www.esimflag.com/es/politica-de-privacidad.policy. Likewise, eSimFlag guarantees that it will take the necessary measures to ensure the confidentiality of such data and informs you that you may exercise your rights of access, rectification, deletion, limitation, opposition and portability by writing to the email address TE_datos@telefonica.com